Frequently Asked Questions

Can’t find the answer on our website?  Have a look here!

  • How to book in advance 

All bookings are completed through our website, you have until midnight the night before to complete this, we would always recommend booking in advance to avoid disappointment, plus it’s cheaper! 

Step 1: Choose the type of bike you would like to ride.  Below are descriptions of the types of terrain and the bikes that are suitable for that terrain:- 

Family trail – you can book a leisure bike and accessories such as trailers and tagalongs. 

Blue and Red graded mountain bike runs – a standard hardtail mountain bike, full suspension or electric bike if you prefer. 

Downhill and all other trails – a premium full suspension mountain bike or full suspension electric bike  

Step 2: Choose Date / Time – the session times are currently full day only.

Premium Mountain bikes / E bikes 9.30 am – 4pm

Standard Mountain Bikes – 10.00am – 4pm  

Leisure Bikes – 10.30am – 4pm  

Step 3: Check the height chart to determine the size of bike required  

Step 4: Complete the payment 

Step 5: You will receive an automated confirmation email, if you do not receive it check your junk/spam folder 

  • What do I need to bring when collecting my bike?  

For pre-booked bike collection you will require photo ID with an address that matches the address you booked with – your Driver Licence is perfect or your passport + a utility bill with address.   

If your address does not match you will need to complete a pre-authorisation – see below 

  • Can I bring my own pedals? 

Yes, you can – our staff will fit them for you.  

  • Do you have clipless pedals? 

Yes, we have Shimano SPDs available, or if you prefer, you can bring our own. 

  • How can I hire on the day?  

Currently unavailable due to Covid restrictions

  • Do I need to leave a deposit? 

A Pre-Authorisation payment will be required for Standard MTB, Premium MTB and E-bikes 

To complete a pre-authorisation, you will require a credit or debit card with sufficient funds to cover the amount required. 

For Standard Mountain Bikes the pre-authorisation is £250 per bike 

For Premium and E bikes the pre-authorisation is £500 per bike 

When you return the bike, we will complete the transaction for the cost of your hire (plus any breakages if applicable) 

At this point, the transaction with us is complete and the amount of the pre-authorisation is not with us– your bank may take 3 to 10 working days to catch up with this transaction, during this time the funds will not be available for you to spend, on your online banking it will show as a pending transaction.   For this reason, you may prefer to use a credit card. 

  • Do I have to pay for breakages/damage to the bike? 

You will not need to pay for a puncture or broken chain; however, you would need to pay for other damage such as snapped brake levers, broken derailleurs etc.   We charge for these parts at trade costs. 

  • Are Helmets provided  

Yes, each bike will come with a helmet and we always recommend their use.  We have a small number of downhill helmets for people hiring premium bikes.  We also have child helmets. 

All helmets are cleaned with Muc-Off Foam Fresh  

  • Do you provide pads/gloves? 

We have a small selection of knee pads available in the hire yard.  We do not provide gloves, but both pads and gloves are available to buy in our shop.  

  • I would like to cancel my booking 

You have until 5pm the day before to change or cancel your booking 

Please email with your name/booking reference/date and bikes booked. 

  • Are there toilets/showers? 

Due to Covid restrictions the toilet block is closed but portaloos are available.

Yes, they are located in the toilet block, next to the café and cost £1 for 3 minutes 

There is a Changing Places toilet available with a hoist and the baby changing facility is in one of the shower rooms  

  • Do I have to pay to Park? 

Yes, the car park is owned and operated by the Forestry England 

You can pay for this at the machines located by the toilets and the one in the overflow car park or in the café / shop.  

  • Do I have to pay to ride the trails? 

No they are free! 

       Trail information  

Family Trail – this is accessed over the road, then follows part of an old railway line on a 10-mile loop through the forest.  Click here for more information

We rent leisure bikes for this trail, as well as a range of accessories such as Trailers – for up to 2 children, Child seats for children up to 23kg, and tagalong bikes – for those who can balance on a bike but are not ready for a 10-mile pedal.  

For children, we have bikes in a 20”, 24” and 26” – see height chart – link or put them in here  

  • Can a Tagalong be fitted to my bike? 

 Yes, they can for a fee, they attach by the seat post, so please make sure that your seat post of free of accessories.  They will not fit on dropper posts.  

We have fewer of these bikes so would recommend pre-booking 

Mountain Bike Trails  – We are lucky to have an excellent selection of trails right out of the car park behind the hire yard.  Click here for more information.

  • Do you sell bikes? 

Yes, we sell off a hire fleet on a regular basis, the bikes have a full service by our mechanics and parts replaced as required, you will then have a 3 months parts warranty.  Click here for our list of ex-hire bikes 

To purchase we suggest you come down and size up correctly, you will then pay a 10% deposit, and collect your bike in 2 – 3 weeks’ time depending upon the mechanics schedule and parts required.  

  • Do you have a shop?  

Yes, our shop is just through the café and sells a great selection of bike accessories and clothing.  

  • My bike is broken, can you fix it?  

We do emergency repairs to get you out on the trails such as brake pad change / bleed, puncture repair, chain fitting and gear alignment.

  • I would like to make a group booking, is that possible? 

Yes – we can provide bikes for schools and youth groups at a reduced rate.  As well as Guides or Coaches – please email for further information.   We also offer corporate packages, hen/stag events and birthday parties! 

  • Where are you located?  

We are located Cannop Cycle Centre – Google maps should bring you straight to us a GL16 7EH  

  • Do you offer coaching/guides? 

Yes, coaching/guides are a great way of improving your skills and getting the most out of the area. We offer this through are sister company Wye MTB

  • Can I bring my dog? 

Yes, we love dogs!  they are more than welcome in the café.  In the hire yard we have one dog trailer – although most prefer to run!  

If booking the trailer we would recommend bringing a small towel/blanket for the dog to sit on and you will need a short lead. 

  • Do you have a bike wash?  

Currently closed due to Covid restriction.

Yes – just to the left of the main building.  This is £1 for 2 minutes.  Need some bike cleaner? We’ve got you covered with a great range of Muc-Off products for sale in our shop.  

  • Can I stay on site? 

We do not have accommodation available, but the Forest of Dean does have a great selection to suit all budgets!